Thank you for choosing TokoPyramid. We are committed to ensuring your satisfaction with our products and services. This Return & Refund Policy outlines the terms and conditions for returning and refunding products purchased from our website. Please read this policy carefully before initiating any returns or refund requests.
A. RETURNS AND REFUNDS ELIGIBILITY
- Defective or Misdescribed Products: If you receive a defective product or an item that does not match the description provided on our website, you may be eligible for a return or refund. Please notify us within 30 days from the date of receiving the product.
- Incorrect Size: In the event that the item you received does not correspond to the size you selected during the order placement, you may request a return or refund. This is subject to notification within 30 days from the date of receiving the product.
- Delayed Delivery: If your order is delivered more than 30 days past the estimated delivery date, you may be eligible for a return or refund. Please contact us within 30 days from the estimated delivery date.
B. RETURNS AND REFUNDS EXCLUSIONS
- Personal Preference: We do not accept returns or refunds based on personal preferences such as disliking the material of the product.
Incorrect Address or Changed Order Details: We are unable to process returns or refunds for orders that are lost due to incorrect address information provided by the customer.
- Customer Error: Returns or refunds will not be accepted if the customer selects the wrong size for the product or sends back the product without contacting us beforehand.
- After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified, any changes to the order or delivery address after the order has been shipped will not be eligible for returns or refunds.
C. RETURN PROCESS
- Notification: To initiate a return or refund, you must contact our customer support team via email at firstname.lastname@example.org. Please provide your order number, details of the product, and a clear explanation of the reason for the return or refund request.
- Approval and Instructions: Upon receipt of your request, our customer support team will review it and provide you with further instructions on how to proceed with the return.
D. RESTOCKING FEE
We do not charge any restocking fees for returned items.
E. RETURN SHIPPING COSTS
- Our Error: In the event that the return or refund is due to our error (e.g., defective product, misdescribed item), we will cover all associated shipping costs.
- Customer Error: If the return or refund is requested due to customer error (e.g., incorrect size selection, change of mind), the customer will be responsible for the shipping fees.
F. REPLACEMENT OR REFUND
- Replacement: If a replacement is requested and available, we will process the replacement once the returned item is received and inspected.
- Refund: If a refund is requested or a replacement is unavailable, we will issue a refund once the returned item is received and inspected.
G. RETURN TIMEFRAME
The timeframe for processing returns and issuing refunds may vary depending on factors such as the shipping carrier and the location of the customer. We will make every effort to process returns and refunds in a timely manner.
Please note that this Return & Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates.
If you have any questions or concerns regarding this policy or the return process, please contact our customer support team. We appreciate your understanding and cooperation.
Address: 622 Madison St, Fredonia, KS 66736